AIL SA is a multi-utility company that represents one of the most important distributors of water, gas and electricity for the Swiss canton of Ticino. Their products and services are utilized daily by over 110,000 private and business clients and are distributed in 56 municipalities. The quality of the service is oriented towards continuous improvement and is guaranteed by quality certifications. AIL SA promotes energy efficiency and clean energy by implementing projects that respect the environment and well-being of its clients.
AIL SA strategically identified OpenText Content Server as the designated corporate information hub and platform on which to implement internal processes and applications. This decision drove the company to invest in creating a highly skilled and self-sufficient internal ECM team capable of carrying out all implementation, maintenance and support activities.
Due to the significant number and complexity of the processes to be implemented, identifying the optimal toolset for the team was critical in maximizing results while minimizing efforts related to creating and maintaining applications. The scenarios on the table included:
In early 2014 AIL SA decided to include Module Suite within the tools available to the ECM team. Since then, Module Suite quickly became the preferential solution when different options where available, and in many cases, the only viable choice to meet critical requirements.
In the last years, Module Suite has enabled AIL SA to independently develop high value solutions that met the expectations of both end-users and management approval while remaining easy to maintain over time.
AIL SA has become a prime example of what organizations can achieve when they adopt and fully leverage Module Suite. Given the necessary tools, AIL SA's relatively small team has achieved results that are robust enough to be utilized even in an enterprise environment. As of today, AIL SA has securely safeguarded their investment in OTCS by truly enabling it as an application platform.
"Needless to say our investment in Module Suite has greatly repaid itself with the optimizations and time savings we're achieving. On average we're completing projects with half of the time and resources it would normally take. We all agree that Module Suite has delivered an outstanding ROI."
"One of the key factors for choosing Module Suite was the fact that it's based on a common programming language that is easy to learn and use. This allowed our team to become proficient in roughly 1 month and has greatly facilitated the expansion of our team in terms of training new resources."
Head of ICT Development Office, Aziende Industriali di Lugano (AIL) SA